国内电商平台之间的竞争其实很激烈，所以部分小伙伴想做跨境电商，利润空间要大一些。但是遇到的问题也会比较多。今天要讲的是，跨境电商客服常用语有哪些?
总结一些跨境电商电商常用单词，多于简单沟通是没问题的。现在让我们来学习吧!
refund 退款，
return 退货，
replacement 换货，
discount 折扣，
positive feedback 好评，
netural feedback 中评，
negative feedback 差评，
cancel the transaction 取消交易，
cancel the order 取消订单，
inquiry 询盘，
wholesale 批发商，
original supplier 源头供应商
品质条件
规格specifications
说明书description
公差 tolerance
货号 article No
等级grade
标准standard
样品 sample
品质 quality
款式样品pattern sample
色彩样品color sample
对等样品 counter sample
参考样品 reference sample
原样 original sample
复样 duplicate sample
封样 sealed sample
代表性样品 representative sample
商品目录 catalogue
宣传小册 pamphlet
花色(搭配) assortment
增减 5% plus or minus
大路货(良好平均品质)fair average quality
数量条件
个数number
净重 net weight
毛重 gross weight
皮重 tare
毛作净 gross for net
面积area
体积volume
容积capacity
长度length
重量weight
装运重量shipping weight
溢短装条款 more or less clause
常用句式整理：
我已经收到您的邮件。
I have received your email (yesterday/last week/this morning……).
Your email has been received.
我不太明白您的意思。
I do not quite understand what you meant.
I have some problem understanding what you meant.
我明白您的意思。
I know what you mean.
I understand what you mean.
能具体解释一下么?您能在说的清楚一点么?
Could you please put it in a clearer way?
Could you please explain it in detail?
Could you please further explain it?
What do you mean exactly by saying……?
谢谢。
Thanks a lot.
Thank you very much.
非常感谢您的回信。
Thanks very much for your early reply.
Thank you for your email.
可以请你在明天以前回复吗?
Can you please reply before tomorrow?
如果你能马上回复，讲不胜感激。
Thank you very much if you can answer it immediately.
希望尽快得到您的回复。
I’m looking forward to your early reply.
Your promote reply will be greatly appreciated.
Your early reply will be highly appreciated.
以上就是跨进电商客服的一些常用词汇和常用句式。客服是买家和商家沟通的桥梁和渠道，所以客服的工作是很重要的，跨境电商的客服就必须要学好英语。
